FAQ Website Hosting NZ Web Hosting New Zealand Free Site Builder

I have a Windows Computer, do I have to choose a Windows Plan?

Not at all, they're not connected in anyway to your hosting services.

Can I cancel at anytime?

You sure can, simply login to your Client Area and place a Cancellation Request. For security purposes we can't take Cancellation Requests via the Phone, Email or Live Chat.

How can I pay for my account?

Pretty simple really! You can pay by Credit/Debit Card, Internet Banking, Cheque or Cash at our office!

What's the difference between Windows & Linux?

Their isn't really to much of a difference the only big thing is that Windows Hosting allows .NET/.ASP websites which Linux doesn't. It's a good chance that if you don't know what .NET is then you won't need to worry about it to much!

Why are we so cheap compared to other hosts?

We've been hosting websites in New Zealand for many years, unlike most hosting companies who own all our hardware/servers and own racks in several Data Centres in New Zealand. This allows us to set any limits we wish, it's gone from the days of needing just 10MB for your website to needing GB's.

What kind of servers do you use?

We only use SuperMicro Servers these are of excellent quality compared to most other brands available, we have spares parts stored at each Data Centre so in the event of failure it can easily be replaced. Our Hosting Servers are 1U Servers, 4-8TB Hard Drives, 32GB RAM, Dual Quad Core Xeon Processors with Dual Redundant Power Supplies.

Can I have a free trial account?

Yes, simply send us an email sales@247hosting.co.nz and we can get that setup for you!

What level of Free Support do we provide?

We provide full support right upto Level 3.

Do your prices exclude or include GST?

All our prices are in New Zealand dollars and exclude GST.

What level of Free Support do we provide?

We provide full support right upto Level 3.

What's the difference between Everyday & eCommerce Hosting?

Our eCommerce/Business plans come with larger allowances, rapid support and the servers are designed to handle larger loads and process Databases faster.

Do plans come with a Site Builder??

Yes, all our hosting accounts come with a Free Website Builder...

Will you place ads on my site?

We will not advertise on your website in anyway, we'd love it though if you could put a small mention of us in your Footer!

Can I upgrade at anytime?

Of course, simply login to your Client Area, select Upgrade Account and it happens instantly!

Do you provide technical support?

Of course! We provide full 24/7 Support via the Phone, Email and if you look on the left of your screen you will see a green tab that says "HELP" simply click on that and you can Chat Live to your Technical Support & Sales Team

Can you host Joomla, Wordpress, Magento and Other CMS Programs?

Our servers are designed to run 99% of scripts out there and we have plently of customers who use those programs.

Do you backup my site?

Yes, we take daily backups of all websites and emails and store them offsite for 30 days. However we tell all customers to ensure that they take a backup on a regular basis as we hold no responsibility in the event the file is corrupt or un-readable.

Where are your servers based?

All our servers are based in Christchurch with Clusters in Auckland & Dunedin.

Where are you based?

Our main HQ is based in Central City Christchurch, New Zealand.

Where we affected in the Christchurch Earthquake?

No at all, we have systems in place to ensure servers continue to run through any situation. Our Data Centre is designed to run off generators and our Server Racks are enclosed in metal caging to protect the servers and equipment in the event the building collapses. Within 3 minutes of the earthquake occurring we had switched all traffic to our Backup Servers in Auckland which were routed back to our Christchurch Data Centre with 24 hours. As we mirror our servers we can easily switched to the backup server without causing any downtime.

Do you allow Adult Sites?

All websites must meet New Zealand Guidelines, no illegal websites are allowed to be hosted on our services. If you have an adult or dating website we review each website on a case by case basis.

How many websites do you host?

We're part of KLiB Technologies Group Limited and together we host over 3000 New Zealand Websites!

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I have a Windows Computer, do I have to choose a Windows Plan?

Can I cancel at anytime?

How can I pay for my account?

What's the difference between Windows & Linux?

Why are we so cheap compared to other hosts?

What kind of servers do you use?

Can I have a free trial account?

What level of Free Support do we provide?

Do your prices exclude or include GST?

What level of Free Support do we provide?

What's the difference between Everyday & eCommerce Hosting?

Do plans come with a Site Builder??

Will you place ads on my site?

Can I upgrade at anytime?

Do you provide technical support?

Can you host Joomla, Wordpress, Magento and Other CMS Programs?

Do you backup my site?

Where are your servers based?

Where are you based?

Where we affected in the Christchurch Earthquake?

Do you allow Adult Sites?

How many websites do you host?